Сommunity / Support manager / Minsk

Сommunity / Support manager / Minsk

We are looking for experienced Сommunity / Support manager to join our professional game development team ZiMAD.

Responsibilities:

  • Builds strong customer relationships, loyalty, and retention by delivering WOW Customer Service through various Client channels;
  • Assists customers by providing the best solution, efficiently utilizing all available resources and tools;
  • Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities;
  • Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements;
  • Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.

Skills & Requirements:

  • Must have an Advanced level of English – verbal and written;
  • Preference to candidates with knowledge of one of the following languages: German, Spanish, Italian, French, Japanese;
  • Able to operate PC based programs;
  • Great communication skills, both verbal and written and comfortable in using other service channels, such as (but not limited to) video conferencing, email, IM and chat;
  • Must feel comfortable working in a dynamic, team-based environment where priorities are continually changing;
  • Able to follow verbal and written instructions with supervision within specified time frames;
  • Has an understanding of our Company strategy, primary product offerings, and service capabilities;
  • Able to identify problems and offer alternative solutions and/or course of action on available resources;
  • Demonstrates consistent, dependable, on-time performance;
  • Demonstrates a commitment to providing superior customer service;
  • Conveys information clearly and concisely;
  • Professional in attitude and action.

We offer:

  • Opportunity to work in international IT-company;
  • Official employment;
  • Competitive salary + bonuses;
  • Opportunities for professional and career growth;
  • Free english classes;
  • Comfortable office and friendly team;
  • Сorporate and teambuilding events;
  • Opportunity to attend conferences and IT-events.